Life Altering & Award Winning

Overview

A project that completely redefined the business model, kept the doors from closing, and won a major CX award.

My contribution

Strategy User research Product design

The team

1 × design director 1 × designer

Timeline

May 2020 - July 2020

Process

Don't Panic

In April of 2020, trade shows and major events began to be canceled as the pandemic took hold of the world.

We had to furlough 90% of my staff and I was tasked with finding a solution for our clients.

I broke it out into three phases.

Phase one

Abstract Displays needed to go virtual. We needed to provide a way for clients to market their business as they would during a trade show, but virtually. This phase was strategy heavy we on landed providing a live stream solution that utilized a reconfigured trade show exhibit into a stage, and provide a film and production team to run a virtual event with live product demos and AMA sessions for leadership.

My role in this phase was strategy, product design and creative direction.

Phase two

In the second phase, we had about a month to build a brand, create marketing assets, and launch a website for this product experience.

My role in this phase was brand strategy, logo design, art direction, photography, copywriting, and web design.

Third phase

The third phase was about expanding our offerings to be inclusive of rental assets. The rental exhibits were restructured in this phase to be inclusive of self-hosted filming/web equipment— I was working mostly with a 3D designer who was able to model these configurations. We explored visual concepts for the new website off the back of this and the stakeholders to agreed on this direction.

My role in this phase was creative direction, strategy, product design, copywriting, and web design.

Outcome

Abstract Displays stayed in business and VidExpo won 2020 American Marketing Award for Best Customer Experience Execution.